Cancellation & Refunds
Our policy on cancellations and refunds for college partner subscriptions and paid services on AdmissionX.
Last updated: June 1, 2025
Quick Summary
Student registration on AdmissionX is 100% free with no cancellation needed. This policy applies only to college partner subscriptions and other paid services purchased by institutions.
Overview
AdmissionX (“we”, “our”, or “us”) provides a digital platform connecting students with educational institutions across India and abroad. Our revenue model is based on subscription packages sold to college and university partners (“College Partners”).
This Cancellation & Refund Policy governs all financial transactions on the AdmissionX platform. By purchasing any paid service, you agree to the terms set out in this policy. Please read it carefully before completing any purchase.
This policy is governed by applicable Indian law, including the Consumer Protection Act, 2019 and the Information Technology Act, 2000.
College Partner Subscriptions
AdmissionX offers College Partners access to the platform through paid subscription packages. These packages may include:
- College profile listing and visibility on search results
- Student application management dashboard
- Analytics and performance insights
- Priority placement in search rankings
- Dedicated account management support
- Advertisement placements on the platform
- Featured listings on category and stream pages
Subscription packages are available on monthly, quarterly, and annual terms. Pricing, inclusions, and package details are communicated at the time of purchase through your account manager or the platform dashboard.
Cancellation Policy
College Partners wishing to cancel their subscription may do so according to the following terms:
Within 7 Days of Purchase
After 7 Days
Auto-Renewal Cancellation
To initiate a cancellation, please contact us at support@admissionx.in with your registered email address, College Partner ID, and the reason for cancellation.
Refund Policy
Refunds, where applicable, will be processed according to the schedule below:
| Cancellation Window | Refund Amount | Processing Time |
|---|---|---|
| 0–7 days (no significant usage) | 100% refund | 7–10 business days |
| 8–30 days | Pro-rata refund | 10–14 business days |
| 31+ days | Case-by-case | Subject to review |
All refunds will be credited to the original payment method used at the time of purchase. We reserve the right to deduct a payment gateway processing fee (typically 2–3%) from the refund amount.
In the event the original payment method is no longer available, refunds will be processed via NEFT/RTGS bank transfer to a verified bank account provided by the College Partner.
Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- The subscription has been active for more than 90 days with regular use
- The college profile has received more than 50 student views during the subscription period
- Student applications have been received and processed through the platform
- Advertisement campaigns have been activated and served to users
- The account has been suspended or terminated due to violations of our Terms & Conditions
- Cancellation request is made after the subscription renewal has already been processed and the new term has begun
- Customised or bespoke packages that were specifically developed for a College Partner
- Failure to use the services is not a valid ground for refund once the 7-day window has passed
Important Note on Partial Usage
If you have partially used the service (e.g., your college profile has been published and received student traffic), a pro-rata deduction will be applied even within the 7-day window. The deduction is calculated based on the number of days elapsed and usage metrics.
Refund Process
To request a refund, please follow these steps:
Submit a Refund Request
Email support@admissionx.in with the subject line "Refund Request — [Your College Name]". Include your College Partner ID, registered email address, transaction ID, and reason for the refund.
Acknowledgement
We will acknowledge your request within 2 business days and provide a reference number for tracking.
Review
Our team will review the request against this policy and usage data. We may contact you for additional information.
Decision
You will receive a decision within 7 business days of our acknowledgement. If approved, the refund will be processed within the timelines stated above.
Credit
Refunds are credited to the original payment method. You will receive an email confirmation once the credit has been initiated.
Contact Us
For all cancellation and refund queries, please contact us through the following channels:
Response Time
Within 2 business days
Billing Queries
billing@admissionx.inSupport Hours
Mon–Sat, 9 AM – 6 PM IST
AdmissionX reserves the right to modify this policy at any time. Changes will be communicated via email to registered College Partners and posted on this page with an updated effective date. Continued use of the platform following any changes constitutes acceptance of the revised policy.